Refund policy

Return and Refund Policy

At Noric Steel Forge, every product is made to order by hand. Each knife, tool, or accessory is forged individually, and therefore every piece is considered a custom product. For this reason, the standard EU 14-day right of withdrawal does not apply.

5.1 No Right of Withdrawal for Custom-Made Goods

In accordance with Article 43 of the Slovenian Consumer Protection Act (ZVPot) and EU Directive 2011/83/EU, Article 16(c), consumers do not have the right to withdraw from a contract for goods that are made to the consumer’s specifications or clearly personalized.

All Noric Steel Forge products are custom-made. Once production has started, orders cannot be cancelled, returned, or refunded except in cases of defects.

5.2 Order Cancellations

Orders may be cancelled within 24 hours of purchase. After this period, materials are purchased, and production begins. Once production has started, the order cannot be cancelled.

5.3 Faulty or Damaged Items

We take great pride in the quality and durability of our craftsmanship. If your product arrives damaged or with a clear manufacturing defect, please contact us within 7 days of receiving the item. Include a detailed description and photographs of the issue at [your@email.com].

After reviewing the claim, we will, at our discretion:

Repair the item,

Replace it, or

Issue a refund.

We cover return shipping costs only for confirmed defective items.

Minor variations in dimensions, shape, texture, or surface finish are normal in handmade goods and do not qualify as defects.

5.4 Return Procedure for Approved Claims

If a return is authorized:

You will receive a return authorization and instructions.

Items must be returned unused, unsharpened, and in their original packaging.

Once the item is received and inspected, you will be notified of the outcome and any applicable refund or replacement.

5.5 Returns Not Accepted For

Natural variations in materials (such as wood grain or forge marks)

Damage caused by misuse, neglect, or improper care

Custom or personalized orders